HOW DOES THE FASHION CONNECTOR WORK?
The Fashion Connector, as the name indicates, is a fashion website that enables customers to buy beautiful & unique, limited edition jewellery, handbag and clothing products sourced by us and created by independent designers. All our designers are vetted, before they can use our platform thus any product you buy, using our website, should be of the highest quality. When purchasing jewellery products from The Fashion Connector you are buying directly from the corresponding designer (Seller). We therefore act as a link between you, the customer (buyer) and the designer – handling the payment on behalf of both the buyer and designer. We also have a dedicated customer care team, on hand 12 hours a day, to help in assisting you if you have any queries regarding the use of the site.
HOW DO I MAKE A PURCHASE?
Using The Fashion Connector website to buy products is very straight forward. You navigate around the site by clicking the links to the category pages e.g. accessories > bags > jewellery. Once you’ve decided which product you want to buy, you click on the “add to shopping bag” button. The product is then added to your shopping cart. You can add additional products or remove products as you please. When ready to pay you select the “proceed to checkout” link where you are taken to a secure page to enter your details. It’s at this stage that you will be required to register an account in order to complete your purchase. Once you completed your purchase you'll receive an automatic confirmation email, containing your order details, which will be sent to the email address you entered at checkout. You will also receive an email from our customer service department within 24 hours of you placing your order confirming receipt of your order. Customer Service will send you one final email once your order has been dispatched by the designer.
HOW DOES YOUR 14 DAY REFUND/EXCHANGE POLICY WORK?
In a nutshell you have 14 calender days, starting from the day you receive your order to notify us of your return/cancellation request. After you've notified us (via email or through our cancellation form) you have a further 14 days to return your order back to us. If you do decide to return your order please email us at: (email@example.com) further to which you will be given return instructions on how to either safely return the product back to the designer or to our London headquarters. All orders must be returned within the timescales of our returns window to be eligible for a refund since late returns will not be accepted. Please note all items returned must be sent unused and in their original condition with all labels and tags in place. Items that have been used, visibly worn or damaged will not be accepted as a return.
AM I REQUIRED TO SET UP AN ACCOUNT BEFORE I PLACE AN ORDER?
Yes, in order to purchase products from a designer you need to register at checkout before you're taken to our secure payment page. Registration is simple and will take you less than 60 seconds. Don't worry, we won't disclose your email address to any third parties, neither will we bombard your email account with irrelevant marketing promotions.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
HOW LONG DOES DELIVERY TAKE AND HOW MUCH DOES IT COST?
The cost for delivery and the estimated delivery times, provided by each designer, will be clearly indicated at checkout and alongside the individual product descriptions. As a general rule any items that the designer has in stock will be dispatched within 48 hours of you placing your order. With items that are made to order, delivery times will vary and will therefore be specific to the product. Shipping times are indicated on each product page underneath the "Delivery & Returns" tab. You can also contact us firstname.lastname@example.org and we'd be happy to assist you with any questions you may have.